PRIVACY POLICY

This Privacy Policy describes how Aled Europe (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from velviquefashion.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information including your username, password, security questions.

  • Shopping information including the items you view, put in your cart or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services — to perform our contract with you, process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, manage your account, arrange shipping, facilitate returns/exchanges, and enable product reviews.

  • Marketing and Advertising — to send marketing and promotional communications and show you tailored advertisements.

  • Security and Fraud Prevention — to detect and prevent fraud, illegal or malicious activity.

  • Communicating with You — to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookies. You can control Cookies through your browser settings. Blocking Cookies may affect your experience.

How We Disclose Personal Information

We may disclose your personal information:

  • To vendors or third parties who perform services on our behalf.

  • To business and marketing partners, including Shopify.

  • To fulfill your requests or with your consent.

  • Within our corporate group.

  • In connection with business transactions, legal obligations, or to protect our rights.

We have disclosed categories such as identifiers, commercial information, and internet activity to these parties in the past 12 months.

User Generated Content

Content you post publicly (e.g., reviews) will be public. We do not control who accesses it.

Third Party Websites and Links

Our Site may link to other websites. We are not responsible for their practices or content.

Children’s Data

Our Services are not intended for children. We do not knowingly collect children’s data.

Security and Retention

We take security seriously but cannot guarantee perfect security. We retain personal information as long as necessary for purposes described above.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, correct, or transfer your data, restrict processing, withdraw consent, or appeal decisions. You can manage communication preferences by unsubscribing from emails. To exercise rights, contact us at support@velviquefashion.com.

Complaints

If you have a complaint, contact us. You may also have the right to contact your local data protection authority.

International Users

Your information may be transferred and processed outside your country, including the US. We rely on approved transfer mechanisms for European data transfers.

Contact

For questions or to exercise your rights, please email us at support@velviquefashion.com.