Frequently asked questions

Our team is here to answer any questions you may have. Don’t hesitate to reach out — we’re happy to help.

We’re currently processing a high volume of orders — thank you for your enthusiasm and trust! As a result, shipping times may be slightly longer than usual. We always aim to over-deliver, so to set clear expectations, here’s what you can expect:

Once your order is on its way, you’ll automatically receive your personal tracking code via email.

For a more detailed breakdown of shipping times by region, please check our full shipping overview.

We appreciate your patience and support — we promise it’ll be worth the wait!

Not completely satisfied? No problem.

You can return any product within 14 days — no questions asked.

You can start your return by simply emailing us at support@velviquefashion.com or using the contact form on our website.

Our support team will be happy to assist you and guide you step-by-step through the return process.

Link to your returns policy.

Once we receive your return, we will process your refund on the same day the package arrives.

Please note that it may take 3–5 business days for your bank or payment provider to complete the transaction and reflect the funds in your account.

Feel free to reach out to us at support@velviquefashion.com or via our contact page — we’re always happy to help!

We offer a wide range of products, and in order to maintain fair pricing while staying true to our slogan — Dress With Class, For Less — we source our fabrics and materials globally. This allows us to find the best prices for each type of fabric, depending on where it's most cost-effective.

We currently offer the following trusted payment methods.

  • All creditcard types

We have taken extra measurements to make sure each checkout is done encrypted & safe.